Term and Conditions

Welcome to Z Gallerie (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website zgalleriesale.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms in full.

1. Our Customers

Z Gallerie caters to discerning art collectors and interior design enthusiasts who appreciate curated, high-quality artworks including:

• Gallery-wrapped canvases
• Dimensional artworks
• Hand-painted originals
• Statement pieces for grand spaces
• Small-scale collectibles

Our products are available to customers worldwide, excluding certain Asian and remote regions due to shipping limitations.

2. Website Use

2.1 User Responsibilities

When using our website, you agree to:

• Provide accurate account information
• Maintain the confidentiality of your login credentials
• Not use our site for any unlawful purpose
• Not attempt to gain unauthorized access to our systems

2.2 Intellectual Property

All content on our website, including images, text, and product designs, are the property of Z Gallerie or our artists and are protected by copyright laws. You may not:

• Reproduce any artwork without permission
• Use our images for commercial purposes
• Create derivative works based on our designs

3. Orders & Payments

3.1 Order Process

When you place an order:

• You receive an order confirmation email
• We process orders within 1-2 business days
• We reserve the right to cancel orders for any reason

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your full payment details.

3.3 Pricing

All prices are in USD. We reserve the right to adjust prices at any time, though this will not affect confirmed orders.

4. Shipping Policy

4.1 Shipping Options

We offer two shipping methods:

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipment)
• Free Shipping: Available on orders over $50 via EMS (15-25 business days after shipment)

4.2 Delivery Areas

We ship worldwide except to certain Asian and remote regions. International customers are responsible for:

• Customs duties
• Import taxes
• Other clearance fees

4.3 Delivery Issues

If your order is delayed or lost in transit, contact us immediately at [email protected]. We will assist in tracking your package.

5. Returns & Refunds

5.1 Return Policy

You may return most items within 15 days of delivery if:

• The artwork is in original condition
• All original packaging and certificates are included
• It is not a non-returnable item (see below)

5.2 Return Process

1. Contact us within 15 days at [email protected] with your order details
2. We will provide return instructions
3. Ship the item back using the specified carrier
4. We inspect the returned item within 3 business days

5.3 Refunds

Approved refunds:

• Are processed within 5-7 business days
• Are issued to your original payment method
• Exclude original shipping costs (unless the return is our error)

6. Damaged or Incorrect Items

If your Framed Art or Small Scale piece arrives damaged or incorrect:

• Contact us immediately at [email protected]
• Provide photos of the issue
• We will arrange a replacement or refund at no additional cost

7. Liability Limitations

Z Gallerie’s liability is limited to:

• The purchase price of the artwork
• Direct damages caused by our negligence

We are not liable for:

• Indirect or consequential damages
• Improper handling after delivery
• Acts beyond our reasonable control (natural disasters, etc.)

8. Privacy Policy

Your privacy is important to us. Please refer to our separate Privacy Policy for details on how we collect and use your information.

9. Changes to These Terms

We may update these Terms periodically. The updated version will be posted on our website with a new “Last Updated” date.

10. Contact Us

For questions about these Terms:

Z Gallerie
3754 Edgewood Avenue
Fresno, US 93721
Email: [email protected]