At Z Gallerie, we understand that acquiring art is a personal journey, and we strive to make your experience as refined as the artworks we curate. Our shipping and return policies are designed with the same care and attention to detail that our artists bring to their creations.

Shipping Information

We ship our gallery-wrapped canvases, dimensional artworks, and hand-painted originals worldwide (excluding certain Asian and remote regions) with the utmost care to ensure they arrive in pristine condition.

Shipping Options & Timelines

  • Standard Shipping: $12.95 via DHL or FedEx
    • Order processing: 1-2 business days
    • Delivery time: 10-15 business days after shipment
  • Free Shipping: Available on orders over $50 via EMS
    • Order processing: 1-2 business days
    • Delivery time: 15-25 business days after shipment

Please note: Delivery times may vary during peak seasons or due to customs processing for international orders.

Our Return Commitment

We stand behind every piece in our curated collection. If you’re not completely satisfied with your purchase, you may return most items within 15 days of delivery for a refund or exchange.

Non-Returnable Items

To preserve the integrity of our collection, the following cannot be returned:

  • Custom Framed Art (made-to-order pieces)
  • Grand Scale statement pieces (due to specialized shipping requirements)
  • Final sale items (clearly marked at purchase)

Return Process

Step 1: Initiate Your Return

Contact our art consultants within 15 days of delivery at [email protected] with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you prefer an exchange or refund

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Email Body:
Dear Z Gallerie Team,

I would like to initiate a return for my recent purchase (Order #[Number]).

Items to return: [List items with descriptions]
Reason for return: [Please specify]
I would prefer: [Refund/Exchange for [specific item if applicable]]

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Packaging & Shipping

Once approved, you’ll receive return instructions. Please:

  • Repackage the artwork in its original packaging with all protective materials
  • Include all certificates of authenticity
  • Securely seal the package
  • Ship via the carrier specified in your return instructions

Note: Original shipping fees are non-refundable unless the return is due to our error. Customers are responsible for return shipping costs.

Step 3: Inspection & Processing

Our Fresno gallery team will inspect returned items within 3 business days of receipt. We will contact you if there are any issues.

Refund Details

Once your return is approved:

  • Timing: Refunds are processed within 5-7 business days after we receive your return
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Amount: You will receive the full item price minus original shipping costs (unless return is due to our error)

Exchange Process

For exchanges:

  • Follow the standard return process above
  • Specify the replacement item you desire in your return request
  • Once we receive your return, we’ll ship your new item within 2 business days
  • You’ll be responsible for any price difference and additional shipping costs

Damaged or Incorrect Items

If your Framed Art or Small Scale piece arrives damaged or incorrect:

  • Contact us immediately at [email protected]
  • Provide photos of the damage or incorrect item
  • We’ll arrange for a replacement or refund at no additional cost

Art Conservation Note

We handle all returns with the same care as our museum-quality artworks. Please ensure pieces are returned in their original condition to qualify for refunds.

International Returns

For our global collectors (excluding certain Asian and remote regions):

  • All customs/duties fees for returns are the customer’s responsibility
  • Return shipping must be arranged through the specified international carrier
  • Allow additional processing time for international transactions

Contact Our Art Consultants

For any questions about our shipping or return policy:

Z Gallerie
3754 Edgewood Avenue, Fresno, US 93721
Email: [email protected]

We appreciate your trust in Z Gallerie for your art collection needs and strive to make every transaction as exceptional as the artworks we curate.