At Z Gallerie, we believe art should be as effortless to own as it is beautiful to behold. Our curated collections—from intimate Small Scale pieces to dramatic Grand Scale statements—are designed for global art lovers who value museum-quality craftsmanship and thoughtful delivery. Below you’ll find answers to common questions about our products, shipping, and services.
Product Information
What types of artwork does Z Gallerie offer?
Our collections include:
• Canvas: Gallery-wrapped contemporary pieces
• Dimensional: Textured artworks with depth
• Framed Art: Ready-to-hang curated selections
• Grand Scale: Bold statement pieces (90″+)
• Hand Painted: Original artist creations
• Small Scale: Intimate works perfect for gallery walls
• Canvas: Gallery-wrapped contemporary pieces
• Dimensional: Textured artworks with depth
• Framed Art: Ready-to-hang curated selections
• Grand Scale: Bold statement pieces (90″+)
• Hand Painted: Original artist creations
• Small Scale: Intimate works perfect for gallery walls
How are Hand Painted originals protected during shipping?
Each Hand Painted work receives:
1. Protective coating application
2. Humidity-controlled packaging
3. Custom crating with shock-absorbent materials
4. Acid-free paper wrapping for surface protection
1. Protective coating application
2. Humidity-controlled packaging
3. Custom crating with shock-absorbent materials
4. Acid-free paper wrapping for surface protection
Shipping & Delivery
What are my delivery options?
Standard Shipping ($12.95 flat rate):
• Carriers: DHL/FedEx
• Delivery: 10-15 business days after dispatch
• Includes real-time tracking
Free Shipping (orders over $50):
• Carrier: EMS
• Delivery: 15-25 business days after dispatch
• Same careful packaging standards apply
• Carriers: DHL/FedEx
• Delivery: 10-15 business days after dispatch
• Includes real-time tracking
Free Shipping (orders over $50):
• Carrier: EMS
• Delivery: 15-25 business days after dispatch
• Same careful packaging standards apply
Why do Grand Scale pieces have different delivery times?
Our Grand Scale collection requires:
• Specialized handling equipment
• Custom oversized crating
• White-glove carrier services
• Possible residential delivery surcharges (customer service will notify you if applicable)
• Specialized handling equipment
• Custom oversized crating
• White-glove carrier services
• Possible residential delivery surcharges (customer service will notify you if applicable)
Do you ship to my country?
We deliver globally except certain remote areas in Asia and other regions. Contact [email protected] with your address for confirmation. All packages ship from our Fresno, CA studio.
Returns & Exchanges
What is your return policy?
• 15-day window from delivery date
• Items must be in original condition with all protective materials
• Customer responsible for return shipping costs
• Refunds processed to original payment method within 5 business days
• Note: Grand Scale returns may incur additional fees due to specialized handling
• Items must be in original condition with all protective materials
• Customer responsible for return shipping costs
• Refunds processed to original payment method within 5 business days
• Note: Grand Scale returns may incur additional fees due to specialized handling
What if my artwork arrives damaged?
Contact us immediately at [email protected] with:
1. Order number
2. Photos of damage
3. Photos of packaging
We’ll arrange a replacement or refund and handle all carrier claims.
1. Order number
2. Photos of damage
3. Photos of packaging
We’ll arrange a replacement or refund and handle all carrier claims.
Payment & Accounts
What payment methods do you accept?
• Visa
• MasterCard
• JCB
• PayPal
All transactions are secured with SSL encryption.
• MasterCard
• JCB
• PayPal
All transactions are secured with SSL encryption.
Can I change my order after payment?
Contact us within 24 hours at [email protected]. Due to our fast 1-2 business day processing time, we cannot guarantee changes after this window.
Customer Care
How do I contact Z Gallerie?
Our Fresno-based art consultants are available at:
• Email: [email protected]
• Physical address: 3754 Edgewood Avenue, Fresno, US 93721
Typical response time: 1 business day
• Email: [email protected]
• Physical address: 3754 Edgewood Avenue, Fresno, US 93721
Typical response time: 1 business day
Do you offer design consultation services?
While we specialize in art delivery, our team can provide:
• Size recommendations for your space
• Collection coordination advice
• Hanging hardware guidance
Include room dimensions and photos in your email for personalized suggestions.
• Size recommendations for your space
• Collection coordination advice
• Hanging hardware guidance
Include room dimensions and photos in your email for personalized suggestions.
Didn’t find your answer? Let us help you curate the perfect art collection with confidence. Reach out to our team at [email protected]—we’re passionate about connecting you with art that inspires.